Purchasing & Payment

The defined refund route is the conditional 100% Money-Back Guarantee. It returns your Premium fee when a documented, good-faith attempt at the official exam still falls short and the guarantee’s stated conditions are met. It is not a change-of-mind refund, and it applies to paid Premium, never the free Demo.

So there is one refund path rather than a general returns policy, and it is tied to evidence that you prepared and then sat the exam. What counts as a qualifying claim is set out in full on its own page, and that page is the authority rather than anything summarised here.

A process exam refund runs through the conditional guarantee

The Money-Back Guarantee is the route: a conditional refund of your Premium purchase, available when a prepared attempt at the official certification exam is unsuccessful and the stated conditions are satisfied. The exact conditions — and the policy that governs them — are set out in What Is the 100% Money-Back Guarantee? and on the policy page at /100-money-back-guarantee, so a claim is measured against those, not against an informal request.

Paid Premium only, not a change-of-mind on your project management exam

It applies to paid Premium only; the free Demo costs nothing, so there is nothing to refund there. And it is not a mechanism for changing your mind after buying — the guarantee protects a documented attempt that fell short, which is a different thing from an unused purchase or a second thought. Reading its conditions at the start of your Premium period, rather than after the exam, is the way to know in advance what a valid claim for your process or project management certification exam looks like; any query about your own purchase can go to support@processexam.com.

Yes. An order-confirmation email reaches you straight away, restating your order details and welcoming you to the site — that email is your receipt by email. For a formal invoice, every past invoice is stored in My account and can be printed whenever you need one.

There are two records here, each for a different purpose. The email is the immediate proof that the order went through; the stored invoice is the document you print for expenses or reimbursement. Knowing which is which saves waiting for a second email that is not coming.

The confirmation email is your process exam receipt

The moment the order completes, a confirmation email arrives. It repeats the order details back to you and welcomes you to the site, and it is the only receipt sent by email — no separate invoice follows in your inbox afterwards. If it is not in your inbox within a few minutes, the spam or promotions folder is the usual place to look before assuming anything went wrong.

Printing an invoice from your project management exam account

When you need a formal invoice rather than the confirmation email — for a claim against an employer’s training budget, say — your previous invoices sit in My account, ready to print on demand. That means the paperwork for a process or project management certification exam purchase is available whenever the finance conversation happens, not only in the minutes after you pay.

Prices on ProcessExam are shown in US dollars only, but a card issued in another currency still works. The payment settles in US dollars one of two ways — your own bank converts it, or you switch the displayed currency at the gateway — and ProcessExam itself never adds a charge for the conversion.

Both routes reach the same US-dollar amount for the exam; they differ only in where the conversion happens and who shows you the local figure. Neither adds a cost from ProcessExam’s side beyond the product price and any tax that genuinely applies.

How a non-USD card still settles a process exam fee

The first route is to let your own bank convert. You are charged in US dollars, and your bank applies its exchange rate on the day the payment settles, so your statement may show a slightly different figure from the on-screen price, along with any conversion fee your bank chooses to levy. The second route is to change the currency at the payment gateway itself: it can display the amount in your local currency instead of US dollars, and the converted figure it shows already folds in the conversion and the exchange-rate margin, so you see the local total before you confirm.

What your process exam fee actually covers

ITIL 4’s financial management practice treats a matter like this as one of cost transparency — being explicit about which charges belong to the service and which sit outside it. On that principle the position is plain: we charge only for the product you are purchasing and government taxes if any; we do not charge for currency conversions or exchange-rate fees, and the buyer is solely responsible for those. A conversion cost you may see, then, sits between you and your bank or the gateway, not with ProcessExam.

You buy Premium one certification exam at a time, from that exam’s own practice page and while signed in. A short checkout carries you from Buy Now through Add To Cart, Checkout, Review Order and Submit Order; you pay by card or PayPal, and the exam then opens under My Premium Exams. No price appears on this page — it is shown on the exam you choose.

The sequence is deliberately linear, and each screen acts as a checkpoint you clear before the next one opens — the way test entry and exit criteria in ISTQB terms gate one phase from the following one, so nothing proceeds until the step before it is complete. That is why the steps are worth following in order rather than skipped.

From Buy Now to Submit Order on a process exam

From a standing start, the purchase runs like this: