100% MONEY BACK GUARANTEE
We want you to invest in your certification preparation with confidence. That is why ProcessExam.com offers a 100% Money Back Guarantee on eligible Premium Practice Exam purchases if you do not pass your actual certification exam on your first attempt, subject to the requirements below.
Our premium practice exams are designed to complement your study and training by helping you assess your knowledge, identify weak areas, and practice in an exam-oriented environment before the actual exam. If you prepare with us, meet the eligibility conditions, and still do not pass your first certification exam attempt, we will refund the amount paid for your eligible Premium Practice Exam access.
How to Request a Refund
Please email your refund request to support@processexam.com within 90 days of purchasing your Premium Practice Exam. Include your ProcessExam.com order number and the following documents:
- Official exam attempt certificate, score report, or other valid proof of your exam result provided by the certification provider.
- Valid training completion certificate from an authorized training center, only when training is mandatory for the certification.
- A valid government-issued photo ID.
The information on the submitted documents must match the details associated with your ProcessExam.com purchase so that we can verify your refund request.
Refund Method and Processing
Once your eligibility and submitted documents are verified, the eligible purchase amount will be refunded within 10 business days to the credit card, debit card, or payment method used for the original purchase.
Important Conditions
- The refund request must be submitted within 90 days from the date of purchase.
- The guarantee applies to the first attempt of the actual certification exam.
- The details on your submitted documents must match the information provided when purchasing the Premium Practice Exam on ProcessExam.com.
- Products purchased under an offer or promotional discount are not covered by the 100% Money Back Guarantee.
- To qualify, you must have achieved a score of at least 80% once during your Premium Practice Exam preparation on ProcessExam.com before taking the actual certification exam.
- Submitted documents must be valid and sufficient for us to verify the certification exam attempt and refund eligibility.
Our commitment is simple: prepare seriously with ProcessExam.com, meet the eligibility requirements, take your first certification exam attempt, and if you do not pass, you may claim a refund under this policy.
