Do You Offer Refunds?
The defined refund route is the conditional 100% Money-Back Guarantee. It returns your Premium fee when a documented, good-faith attempt at the official exam still falls short and the guarantee’s stated conditions are met. It is not a change-of-mind refund, and it applies to paid Premium, never the free Demo.
So there is one refund path rather than a general returns policy, and it is tied to evidence that you prepared and then sat the exam. What counts as a qualifying claim is set out in full on its own page, and that page is the authority rather than anything summarised here.
A process exam refund runs through the conditional guarantee
The Money-Back Guarantee is the route: a conditional refund of your Premium purchase, available when a prepared attempt at the official certification exam is unsuccessful and the stated conditions are satisfied. The exact conditions — and the policy that governs them — are set out in What Is the 100% Money-Back Guarantee? and on the policy page at /100-money-back-guarantee, so a claim is measured against those, not against an informal request.
Paid Premium only, not a change-of-mind on your project management exam
It applies to paid Premium only; the free Demo costs nothing, so there is nothing to refund there. And it is not a mechanism for changing your mind after buying — the guarantee protects a documented attempt that fell short, which is a different thing from an unused purchase or a second thought. Reading its conditions at the start of your Premium period, rather than after the exam, is the way to know in advance what a valid claim for your process or project management certification exam looks like; any query about your own purchase can go to support@processexam.com.
