What Is the 100% Money-Back Guarantee?
It is a conditional refund policy for paid Premium: prepare thoroughly, document it, sit the official exam, and if you still do not pass you can claim your purchase price back. It applies to paid Premium only — never the free Demo — and the full terms live at /100-money-back-guarantee.
A guarantee tied to an outcome nobody can promise has to rest on something verifiable instead: evidence that you used the tool as intended and the exam still did not go your way. So the policy is judged the way a PRINCE2 product is signed off against acceptance criteria agreed in advance — not on goodwill on the day, but on conditions stated up front that a claim either meets or does not.
The conditions a process exam refund claim must meet
A valid claim satisfies all of the following:
- You have completed three full-length Premium simulations and scored 80% or higher on each.
- You have used Premium for at least ten days before sitting the official exam.
- You have actually attempted the official certification exam.
- Your unsuccessful result is evidenced by an official score report and a government ID.
- The documents you file carry the same name and details as the order on record.
Every point has to hold, and the policy page is where each is stated in full and is the authority if anything here reads ambiguously. Because the conditions reward preparation you carry out early in your access, the guarantee is worth reading at the start of your Premium period rather than discovering after the exam.
Why the guarantee is not a project management exam pass promise
Nothing in the policy says practice will pass you, and the wording above is deliberate: it protects a documented, good-faith attempt that fell short, not a purchase left unused. It is a refund policy for effort that met the conditions, sitting behind Premium as a separate assurance — the rehearsal is what raises your chances on the process or project management certification exam, and this is simply what backs your spend if the conditions are met and the result still does not come.
