All administration industry including information technology requires that the services they convey are of high caliber. To assure quality administration management, two strategies are being utilized broadly – IT Infrastructure Library (ITIL) and Six Sigma. Both have their points of interest. In any case, most organizations incline toward using them two together.
What are ITIL and Six Sigma?
ITIL Information Technology Infrastructure Library is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.