Open Group OG0-061 Certification Exam Syllabus

• Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
• Identify the intended use of IT4IT Reference Architecture for organizations
• Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
• List the guiding principles that the IT4IT Framework adheres to
• Demonstrate understanding of the IT Value Chain
• Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
• List the primary activities of the IT Value Chain
• List the supporting activities of the IT Value Chain
• Explain the difference between value chain and value stream
• Briefly describe how the IT value chain supports the IT service lifecycle
• Briefly describe how the four value streams manage the full service lifecycle

• Service Lifecycle Data Object
• IT Value Chain
• Value Chain
• Value Stream
• Functional Component
• Service Model Backbone Data Object
• Relationship
• System of Record
• IT Service

- It is expected that these definitions would be covered as part of the learning in other units.

• Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
• Briefly describe an overview of the Requirement to Deploy (R2D) value stream
• Briefly describe an overview of the Request to Fulfill (R2F) value stream
• Briefly describe an overview of the Detect to Correct (D2C) value stream
• Describe what functional components and data objects are
• Explain the relationship of functional components to data objects
• Describe the scope of S2P
• List S2P value propositions
• List S2P typical activities
• Describe the scope of R2D
• List R2D value propositions
• List R2D typical activities
• Describe the scope of R2F
• List R2F value propositions
• List R2F typical activities
• Describe the scope of D2C
• List D2C value propositions
• List D2C typical activities
• Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
• Explain the IT4IT Service Model
• Describe the Service Model Backbone
• Describe the IT4IT Information Model
• State the characteristics of the service lifecycle data objects
• Explain the difference between key and auxiliary data objects
• State what the IT4IT Functional Model is
• Explain functional components and how they relate to IT capability
• Explain the difference between primary functional components and secondary functional components
• Explain interactions between functional components and data objects
• Explain what an IT Service is

• List the five levels of IT4IT abstractions and identify which are vendor agnostic and which are vendor-specific
• Explain why an informal notation was chosen for Levels 1 and 2
• List the five core concepts introduced at Reference Architecture Level 1
• Explain the Level 1 class model
• Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
• Explain how the IT4IT Reference Architecture uses the value stream concept
• List the three things a functional component must have
• Identify the OMG definition that is aligned contextually with the service lifecycle data object (artifact)
• Identify the constituent parts of the system of record fabric for IT management
• Briefly explain the Level 1 Reference Architecture diagram
• List the four additional concepts introduced at Reference Architecture Level 2
• Explain the Level 2 class model
• Briefly explain an example Level 2 Reference Architecture diagram
• Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
• List the additional concepts introduced at Reference Architecture Level 3
• Identify the notation used for the Level 3 Reference Architecture diagrams
• Explain who owns and controls Levels 4 and 5 of the Reference Architecture
• Explain what kind of content might be included in Level 4
• Explain what kind of content might be included in Level 5

• Describe the objectives of the Strategy to Portfolio (S2P) value stream
• Explain the benefits of implementing the S2P value stream for the business
• List the KPIs
• Explain the purpose of the Enterprise Architecture functional component
• Briefly describe the key data object(s) associated with the Enterprise Architecture functional component
• Explain the purpose of the Policy functional component
• Briefly describe the key data object(s) associated with the Policy functional component
• Explain the purpose of the Proposal functional component
• Briefly describe the key data object(s) associated with the Proposal functional component
• Explain the purpose of the Portfolio Demand functional component
• Briefly describe the key data object(s) associated with the Portfolio Demand functional component
• Explain the purpose of the Service Portfolio functional component
• Briefly describe the key data object(s) associated with the Service Portfolio functional component
• Explain the purpose of the IT Investment Portfolio auxiliary functional component
• Briefly describe the key data object(s) associated with the IT Investment Portfolio auxiliary functional component

• Describe the objectives of the Requirement to Deploy (R2D) value stream
• Explain the benefits of implementing the R2D value stream for the business
• List the KPIs
• Explain the purpose of the Project functional component
• Briefly describe the key data object(s) associated with the Project functional component
• Explain the purpose of the Requirement functional component
• Briefly describe the key data object(s) associated with the Requirement functional component
• Explain the purpose of the Service Design functional component
• Briefly describe the key data object(s) associated with the Service Design functional component
• Explain the purpose of the Source Control functional component
• Briefly describe the key data object(s) associated with the Source Control functional component
• Explain the purpose of the Build functional component
• Briefly describe the key data object(s) associated with the Build functional component
• Explain the purpose of the Build Package functional component
• Briefly describe the key data object(s) associated with the Build Package functional component
• Explain the purpose of the Release Composition functional component
• Briefly describe the key data object(s) associated with the Release Composition functional component
• Explain the purpose of the Test functional component
• Briefly describe the key data object(s) associated with the Test functional component
• Explain the purpose of the Defect functional component
• Briefly describe the key data object(s) associated with the Defect functional component

• Describe the objectives of the Request to Fulfill (R2F) value stream
• Explain the benefits of implementing the R2F value stream for the business
• List the KPIs
• Explain the distinction between the purpose of primary and secondary functional components within the R2F value stream
• Explain the objectives of the Engagement Experience Portal
• Explain the purpose of the Engagement Experience Portal secondary functional component
• Briefly describe the key data object(s) associated with the Engagement Experience Portal secondary functional component
• Explain the purpose of the Offer Consumption functional component
• Briefly describe the key data object(s) associated with the Offer Consumption functional component
• Explain the purpose of the Offer Management functional component
• Briefly describe the key data object(s) associated with the Offer Management functional component
• Explain the purpose of the Catalog Composition functional component
• Briefly describe the key data object(s) associated with the Catalog Composition functional component
• Explain the purpose of the Request Rationalization functional component
• Briefly describe the key data object(s) associated with the Request Rationalization functional component
• Explain the purpose of the Fulfillment Execution functional component
• Briefly describe the key data object(s) associated with the Fulfillment Execution functional component
• Explain the purpose of the Usage functional component
• Briefly describe the key data object(s) associated with the Usage functional component
• Explain the purpose of the Chargeback/Showback functional component
• Briefly describe the key data object(s) associated with the Chargeback/Showback functional component
• Explain the purpose of the Knowledge & Collaboration supporting function
• Briefly describe the key data object(s) associated with the Knowledge & Collaboration supporting function

• Describe the objectives of the Detect to Correct (D2C) value stream
• Explain the benefits of implementing the D2C value stream for the business
• List the KPIs
• Explain the purpose of the Service Monitoring functional component
• Briefly describe the key data object(s) associated with the Service Monitoring functional component
• Explain the purpose of the Event functional component
• Briefly describe the key data object(s) associated with the Event functional component
• Explain the purpose of the Incident functional component
• Briefly describe the key data object(s) associated with the Incident functional component
• Explain the purpose of the Problem functional component
• Briefly describe the key data object(s) associated with the Problem functional component
• Explain the purpose of the Change Control functional component
• Briefly describe the key data object(s) associated with the Change Control functional component
• Explain the purpose of the Configuration Management functional component
• Briefly describe the key data object(s) associated with the Configuration Management functional component
• Explain the purpose of the Diagnostic & Remediation functional component
• Briefly describe the key data object(s) associated with the Diagnostic & Remediation functional component
• Explain the purpose of the Service Level functional component
• Briefly describe the key data object(s) associated with the Service Level functional component
• List other IT operations capabilities that are not part of the D2C value stream

• Explain the IT4IT Certification Program, and distinguish between the levels of certification.