01. How does the IT4IT Reference Architecture relate to process frameworks such as ITIL?
a) It sits alongside them, dealing with what process activity acts on
b) It supersedes them, since it prescribes the same activities in greater detail
c) It extends them, adding a maturity scale for assessing process capability
d) It narrows them, restricting their guidance to the operational value stream
02. A service is running normally, and a consumer orders an additional instance of it. Which value stream owns that work, and what distinguishes it from the neighboring stream?
a) Detect to Correct, because the work concerns a service that is already in live operation
b) Request to Fulfill, because it concerns consumption rather than restoration
c) Requirement to Deploy, because an additional instance has to be built and deployed
d) Strategy to Portfolio, because additional demand has to be assessed against strategy
03. Which objective does the Detect to Correct value stream pursue?
a) Making the acquisition of a service predictable for consumers
b) Turning approved requirements into deployable components
c) Aligning the service portfolio with the business strategy
d) Keeping a running service performing as it is expected to
04. What is the intended use of the IT4IT Reference Architecture for an organization that consumes IT management products?
a) To certify its IT staff and record the courses they have completed
b) To structure its own IT management around a common value chain and data model
c) To replace its existing service management processes with prescribed ones
d) To specify the implementation content its chosen tools must contain
05. How do functional components and data objects interact in the IT4IT model?
a) Components exchange messages directly and data objects record the exchange afterwards
b) Within its value stream, each data object is acted on by every component
c) A component acts on the data objects it owns and other components consume them
d) Data objects are static definitions that components reference but never change
06. The standard describes two paradigms in which the Fulfillment Execution functional component can be used.
Which pair are they?
a) Consumer-driven, and provider-driven through the Offer Management component
b) Consumer-driven, and direct access without a Service Catalog Entry
c) Automated through a Run Book, and manual through the service desk
d) Subscription-based, and one-off through a Fulfillment Request
07. Why does the standard class the Engagement Experience Portal as secondary rather than primary?
a) It is used only by external consumers rather than by internal ones in practice
b) The portal was added later, after the other components were defined
c) The flow can be described without it, since it presents rather than performs
d) It is implemented last when an organization adopts the whole of the value stream
08. An offer is withdrawn from the catalog while consumers are still subscribed to it. What continues in Request to Fulfill?
a) Existing subscriptions are managed and their consumption recorded
b) Nothing continues, since the offer no longer exists to be managed
c) The service is passed to Strategy to Portfolio for a retirement decision
d) The subscriptions transfer to Detect to Correct until they eventually lapse
09. What does the term core refer to in the IT4IT Core part of the standard?
a) The value stream considered most important to adopt first
b) The set of products certified against the standard
c) The essential architecture that every adopter shares
d) The subset of the model that applies only to large organizations
10. Where does a consumer request first enter the Request to Fulfill value stream?
a) At the point of fulfillment, where the work to satisfy it begins
b) At the point of portfolio assessment, where demand is weighed against strategy
c) At the point of usage, where consumption starts being recorded
d) At the point of engagement, where the consumer selects from what is offered