For years now, ITIL (IT Infrastructure Library) has remained the foundation and industry-standard best practice framework for managing, supporting, and aligning IT Service Management with the requirements of the business. Trademarked by AXELOS, ITIL serves as a governing agent for IT and practices the ITIL Service Lifecycle to plan the entire journey from client demands and requirements through continual development of services.
ITIL Practitioner Body of Knowledge (BOK)
