To achieve the professional designation of ServiceNow Certified System Administrator from the ServiceNow, candidates must clear the CSA Exam with the minimum cut-off score. For those who wish to pass the ServiceNow System Administrator certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow System Administrator Exam preparation.
The ServiceNow CSA Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified System Administrator (CSA) exam. We have designed these resources to help you get ready to take ServiceNow Certified System Administrator (CSA) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow System Administrator Practice Exam to achieve the best result.
ServiceNow CSA Exam Summary:
| Exam Name | ServiceNow Certified System Administrator |
| Exam Code | CSA |
| Exam Fee | USD $300 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings | Welcome to ServiceNow, ServiceNow Administration Fundamentals |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow System Administrator Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified System Administrator (CSA) Practice Test |
ServiceNow System Administrator Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Platform Overview and Navigation |
- ServiceNow Platform overview - Platform capabilities and services - The ServiceNow Instance - Next Experience Unified Navigation |
7% |
| Instance Configuration |
- Installing applications and plugins - Personalizing/customizing the instance - Common user interfaces in the Platform |
11% |
| Configuring Applications for Collaboration |
- Lists, Filters, and Tags - List and Form anatomy - Form Configuration - Form templates and saving options - Advanced Form Configuration - Task Management - Visual Task Boards (VTBs) - Reporting, Dashboards, and Performance Analytics - Notifications |
20% |
| Self Service & Automation |
- Knowledge Management - Service Catalog - Flow Designer - Virtual Agent |
20% |
| Database Management |
- Data Schema - Application/Access Control - Importing Data - CMDB and CSDM |
27% |
| Data Migration and Integration |
- UI Policies - Business Rules - System update sets - Scripting in ServiceNow |
15% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CSA professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow System Administrator concepts. When you understand techniques, it helps you retain ServiceNow System Administrator knowledge and recall that when needed.