To achieve the professional designation of Certified Pega Decisioning Consultant from the Pega, candidates must clear the CPDC Exam with the minimum cut-off score. For those who wish to pass the Pega Decisioning Consultant certification exam with good percentage, please take a look at the following reference document detailing what should be included in Pega PEGACPDC23V1 Exam preparation.
The Pega CPDC Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real Certified Pega Decisioning Consultant (CPDC) exam. We have designed these resources to help you get ready to take Certified Pega Decisioning Consultant (CPDC) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium Pega Decisioning Consultant Practice Exam to achieve the best result.
Pega CPDC Exam Summary:
| Exam Name | Certified Pega Decisioning Consultant |
| Exam Code | CPDC |
| Exam Fee | USD $175 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Format | Multiple Choice Questions |
| Books / Trainings | Class Schedule |
| Schedule Exam | Pearson VUE |
| Sample Questions | Pega PEGACPDC23V1 Exam Sample Questions and Answers |
| Practice Exam | Certified Pega Decisioning Consultant (CPDC) Practice Test |
Pega Decisioning Consultant Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Next-Best-Action concepts |
- One-to-one customer engagement - Optimize the customer value in the contact center - Essentials of always-on outbound - Define the starting population - Optimize the next-best-action strategy |
10% |
| Actions and treatments |
- Define and manage customer actions - Present a single offer on the web - Define an action for outbound |
12% |
| Engagement policies |
- Define customer engagement policies - Create an engagement strategy - Customer journeys |
12% |
| Contact policy and volume constraints |
- Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound |
13% |
| AI and Arbitration |
- Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
8% |
| Channels |
- Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors |
10% |
| Decision strategies |
- Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments |
25% |
| Business agility in 1:1 customer engagement |
- Agility in a customer engagement project - Change management process - Building your business operations team - Life cycle of a change request - Change request types - Launching a new offer on web - Updating existing actions - Implementing business changes using Revision Manager |
10% |
Both Pega and veterans who’ve earned multiple certifications maintain that the best preparation for a Pega CPDC professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of Pega PEGACPDC23V1 concepts. When you understand techniques, it helps you retain Pega Decisioning Consultant knowledge and recall that when needed.