ITIL 4 Foundation Certification Exam Syllabus

ITIL 4 Foundation dumps, ITIL 4 Foundation practice test, ITIL 4 Foundation Certification, ITIL 4 Foundation dumps

To achieve the professional designation of ITIL 4 Foundation, candidates must clear the ITIL 4 Foundation Exam with the minimum cut-off score. For those who wish to pass the ITIL 4 Foundation certification exam with good percentage, please take a look at the following reference document detailing what should be included in ITIL 4 Foundation Exam preparation.

The ITIL 4 Foundation Exam Summary, Body of Knowledge (BOK) and Sample Question Bank, provide the basis for the real ITIL 4 Foundation exam. If you have made this decision to become a certified professional, it is advisable to take authorized training and prepare with an online ITIL 4 Foundation Practice Exam to achieve the best result. We have designed these resources to help you get ready to take ITIL 4 Foundation exam.

ITIL 4 Foundation Exam Summary:

Exam Name ITIL 4 Foundation
Exam Code ITIL 4 Foundation
Exam Fee USD $150
Exam Duration 60 Minutes
Number of Questions 40
Passing Score 65%
Format Multiple Choice
Sample Questions ITIL 4 Foundation Exam Sample Questions and Answers
Practice Exam ITIL 4 Foundation Practice Test

ITIL 4 Foundation Syllabus Topics:

Unit Content

Understand the key concepts of service management

1. Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

2. Describe the key concepts of creating value with services:

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty

3. Describe the key concepts of service relationships:

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

1. Describe the nature, use and interaction of the guiding principles
2. Explain the use of the guiding principles:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Understand the four dimensions of service management

1. Describe the four dimensions of service management:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Understand the purpose and components of the ITIL service value system

1. Describe the ITIL service value system

Understand the activities of the service value chain, and how they interconnect

1. Describe the interconnected nature of the service value chain and how this supports value streams
2. Describe the purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

Know the purpose and key terms of 15 ITIL practices

1. Recall the purpose of the following ITIL practices:

  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

2. Recall definitions of the following ITIL terms:

  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error

Understand 7 ITIL practices

1. Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

  • Continual improvement including:
    - The continual improvement model
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
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