I just gave the CIS-SM certificate exam. The exam lasted for 90 minutes and i was not a bit nervous as i was last time. I failed that attempt but i am sure i will clear this one with a good score, thank to the mock tests that gave me practice in weak topics like Service Mapping Configuration, Configuration Management Database, Service Mapping Engagement Readiness.


To achieve the professional designation of ServiceNow Certified Implementation Specialist - Service Mapping from the ServiceNow, candidates must clear the CIS-SM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Service Mapping Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Service Mapping Exam preparation.