APMG International Change Management Foundation Certification Exam Sample Questions

Change Management Foundation Dumps PDF, Change Management Foundation Dumps, download Change Management Foundation Level free Dumps, APMG International Change Management Foundation exam questions, free online Change Management Foundation Level exam questionsYou have to pass the Change Management Foundation exam to receive the certification from APMG International. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this APMG International Change Management Foundation sample questions. Our Sample APMG International Change Management - Foundation Practice Exam will give you more insight about both the type and the difficulty level of the questions on the APMG International Change Management Foundation Level exam.

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APMG International Change Management Foundation Sample Questions:

01. A change manager will need to show that a new claims process has reduced the time taken to settle claims.
What should be done before the change starts?
a) Survey staff on how quickly they expect the new process to settle claims
b) Measure current settlement times to provide a baseline
c) Wait until go-live, then measure settlement times for the first month
d) Ask the supplier for typical settlement times at its other clients
 
02. A change team wants to build stakeholders' trust in it over the course of a long change.
Which approach is most likely to achieve this?
a) Sending frequent positive updates, whatever the actual progress
b) Consistently doing what it has said it will do
c) Promising early results to win support at the start of the change
d) Sharing information only once every decision has been made final
 
03. A change to the ordering process affects warehouse staff, the finance team and senior managers, and each group needs different detail.
Which approach to messaging is recommended?
a) Send all three groups an identical message, so that nobody is treated differently
b) Write each group a separate message that gives a different reason for the change
c) Brief the senior managers only, and let them decide what the other groups need to know
d) Keep one consistent core message and tailor its detail and emphasis to each group
 
04. A project team sends every employee the same long technical report, written in specialist terms.
Which communication barriers is this most likely to create?
a) Timing and hierarchy
b) Hierarchy and mistrust
c) Jargon and information overload
d) Mistrust of the sender and poor timing
 
05. An analysis shows that a senior stakeholder has high influence over the change and strongly opposes it.
How should the change team engage this stakeholder?
a) Wait until early results are available before approaching them
b) Ask members of their team to persuade them on the change team’s behalf
c) Keep them informed through the monthly newsletter only
d) Engage them early and directly to understand and address their concerns
 
06. In a cross-functional change workshop, a few experienced members dominate the discussion and the group quickly settles on their view. Newer members and people from smaller teams say very little.
Which facilitation approach best draws on the diversity of the group?
a) Let the experienced members lead, as their knowledge will save time
b) Take a vote on the first proposal so that the workshop keeps moving
c) Take views only from those who choose to volunteer them
d) Invite each member's view in turn, valuing dissent
 
07. In communication theory, which term describes anything that distorts a message between sender and receiver, including the receiver's own knowledge and experience?
a) Encoding
b) Feedback
c) Noise
d) Channel
 
08. Staff ignore announcements about a new initiative because several earlier initiatives were launched with enthusiasm and then quietly dropped.
Which barrier to communication is this?
a) Jargon
b) Mistrust
c) Information overload
d) Hierarchy
 
09. Two departments of the same size face exactly the same process change. One has recently been through several poorly handled changes; the other has not.
Which factor most explains why the impact is likely to be more severe in the first department?
a) The organisation’s history of change
b) The scale of the change
c) The number of people affected
d) The degree of change to daily work
 
10. Why should change management activities be integrated with project management?
a) So that the change manager can take over the project manager’s responsibilities
b) So that solution delivery and its adoption by people are planned together
c) So that the project plan can replace a separate communication plan
d) So that people-side activities can wait until the project has closed

Answers:

Question: 01
Answer: b		 Question: 02
Answer: b		 Question: 03
Answer: d		 Question: 04
Answer: c		 Question: 05
Answer: d
Question: 06
Answer: d		 Question: 07
Answer: c		 Question: 08
Answer: b		 Question: 09
Answer: a		 Question: 10
Answer: b

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