Six Sigma Terminology - 03 to 08

There are many terminologies used within six sigma. With this brief description of six sigma terms, you will be able to differentiate between the terminologies. While there are so many to list, here are details on few of them from 03 to 08


The three Ps stand for People, Product, and Process. When implementing TQM, all three parameters should be improved.

  1. People - the satisfaction of both internal and external customers.
  2. Product - conforming to the requirements specified.
  3. Process - continuous improvement of all the operations and activities is at the heart of TQM.


The 5C is a very similar technique to the 5S that is used to stabilize and improve the best and safest work environment, to support a sustainable cost, quality, and delivery.

  1. Clear Out - remove non-essentials from the essentials
  2. Configure - assign a particular place/location for each thing
  3. Clean and Check - manual cleaning in order to spot conditions that are abnormal
  4. Conformity - making sure that standards are improved and maintained
  5. Custom and Practice - ensure that every person adheres to rules, participates in improvement, and fully understands the benefits to be gained


  1. Product - an article or substance that is manufactured or refined for a sale
  2. Pay-off - what the desired outcome of the meeting is
  3. Participants - who should attend the meeting
  4. Probable issues - what concerns or questions are likely to be raised during the meeting
  5. Process - how the meeting will be run and the desired outcome achieved.


Your project planning should answer the following question:

  1. WHAT - What will you make/do this?
  2. WHY - Why will you make/do this?
  3. WHERE - Where will you make/do this?
  4. WHO - Who will make/do this?
  5. WHEN - When will you start/stop this (time scheduling)?
  6. WHICH - Which will you make/do this (process, tooling, material sources, etc…)?

7 QC Tools

These are 7 QC tools also known as ISHIKAWA 7QC tools which revolutionized the Japan & the World in The Sixties & Seventies.

  1. Histograms
  2. Cause and Effect Diagram
  3. Check Sheets
  4. Pareto Diagrams
  5. Graphs
  6. Control Charts
  7. Scatter Diagrams

8D Process

The 8D Process is a problem-solving method for product and process improvement. It is structured into eight steps (the D’s) and emphasizes team. This is often required in automotive industries.

  1. Establish the Team
  2. Describe the problem.
  3. Develop an Interim Containment Action
  4. Define / Verify Root Cause
  5. Choose / Verify Permanent Corrective Action
  6. Implement / Validate Permanent Corrective Action
  7. Prevent Recurrence
  8. Recognize the Team