To achieve the professional designation of ServiceNow Certified Implementation Specialist - Event Management from the ServiceNow, candidates must clear the CIS-EM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Event Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Event Management Exam preparation.
The ServiceNow CIS-EM Exam Summary, Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Event Management Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-EM Exam Summary:
| Exam Name | ServiceNow Certified Implementation Specialist - Event Management |
| Exam Code | CIS-EM |
| Exam Fee | USD $450 |
| Exam Duration | 60 Minutes |
| Number of Questions | 30 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings | Event Management Fundamentals |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow CIS-Event Management Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) Practice Test |
ServiceNow Event Management Implementation Specialist Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Event Management Overview |
- IT Operations Management (ITOM) solution - Define customer challenges - Event Management key features and capabilities - Graphical user interfaces (operator workspace, alert intelligence, dependency maps) - Common Service Data Model (business, application, and technical services) |
13% |
| Architecture and Discovery |
- Discovery and MID server architecture - Event Management architecture and CMDB - The monitoring process - Validate a MID server |
13% |
| Event Configuration and Use |
- Event setup (event processing, event rules, event filter, event thresholds, operator workspace) - Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) - Connectors (preconfigured, customized) - Scripting (Regex, JavaScript, PowerShell) |
34% |
| Alerts and Tasks |
- Alert defined (alert record attributes, scheduled jobs - Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) - Alert grouping (correlation rules, alert aggregation) - Alert Intelligence - Alert impact profile (impact tree, impact rules, cluster example, SLAs) |
30% |
| Event Sources |
- Identify event sources - Push vs. pull methods - Use inbound actions - Configure a monitoring connector |
10% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-EM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS-Event Management concepts. When you understand techniques, it helps you retain ServiceNow Event Management Implementation Specialist knowledge and recall that when needed.