ITIL - Service Management

What is Service Management?

To understand what Service Management is, we have to understand what companies are, and the way Service Management might help service suppliers to ship and handle these companies.

Service: It's a technique of delivering worth to prospects by facilitating outcomes that prospects wish to obtain without taking possession of any dangers or prices incurred. They facilitate outcomes by enhancing the efficiency of related duties and decreasing the impact of constraints.

ITIL service management

Service Management is what allows service suppliers to:

  • Perceive the companies they supply,
  • Be certain that the companies facilitate the outcomes their prospects wish to  obtain,
  • Perceive the worth of the companies to their prospects, 
  • Perceive and handle all the prices and dangers related to these companies.

Service Management is a set of specialized organizational capabilities that present worth to prospects within the type of enterprises:

  • These specialized organizational capabilities embrace the processes, actions, features and roles that service suppliers use to allow them to ship companies to their prospects. Also, they embrace the flexibility to arrange and handle information and perceive the right way to facilitate outcomes that create worth.

IT Service Management: The implementation and Management of high-quality IT companies that meet the wants of the enterprise.

Stakeholders in Service Management:

Stakeholders have a curiosity in a company, mission or companies and so forth. And will have an interest in the actions, targets, sources or deliverables from service Management. A function is a team or group of individuals and the tools or other resources they use to perform some processes or actions.

  • Capabilities are models of organizations specialized to carry out certain varieties of work and chargeable for particular outcomes.
  • They're self-contained, with capabilities and sources obligatory for his or her efficiency and outcomes. Capabilities embrace work methods internal to the capabilities.