Information technology (IT) organizations are under pressure to enhance their service and course of functionality. Within the quest for enhancement methodologies, organizations usually undertake a “choose one” technique – with Six Sigma being the extensively favored selection. Nonetheless, it's attainable to combine Lean and Six Sigma and reap the total advantages that these methodologies can deliver to the desk.
Defined as a measure of high quality that strives for close to perfection, six sigma is a disciplined, data-driven strategy and methodology for eliminating defects in any course of a process from manufacturing to transactional and from product to service. To attain six sigma, a course of should not produce greater than 3.4 defects per million alternatives.
