Six Sigma - IT Industry

Information technology (IT) organizations are under pressure to enhance their service and course of functionality. Within the quest for enhancement methodologies, organizations usually undertake a “choose one” technique – with Six Sigma being the extensively favored selection. Nonetheless, it's attainable to combine Lean and Six Sigma and reap the total advantages that these methodologies can deliver to the desk.

Six Sigma in Information Technology

Defined as a measure of high quality that strives for close to perfection, six sigma is a disciplined, data-driven strategy and methodology for eliminating defects in any course of a process from manufacturing to transactional and from product to service. To attain six sigma, a course of should not produce greater than 3.4 defects per million alternatives.

Despite its origin in manufacturing, Six Sigma when carried out in IT, isn’t about widgets; the main target remains to be on processes. When utilized to IT operations, Six Sigma goals to measure and enhance each inside processes, comparable to community velocity and reliability, and line-of-business processes through which IT has a task, similar to how effectively a web-based ordering system is working or how efficiently your buyer help system is performing really.

Many huge firms, together with Honeywell and Textron, have their very own inside ‘manufacturers’ of Six Sigma which were tailored to their line of enterprise and often mixed with Lean, one other manufacturing method designed to weed out non-value-adding sub-processes. Different organizations fine-tune the DMAIC model as needed. 

DMAIC model in Six Sigma

Based in Bangalore, India, Wipro is likely one of the largest IT companies and product engineering firms in the world. It has greater than 100,000+ workers and 70+ supply facilities in 55+ international locations. In truth, Wipro, an Indian IT large, efficiently decoded the Lean practices, carried out after which, perfected lean practices for his or her World IT Consulting companies. Quickly, they have been adopted with profitable implementation by different corporations TCS, Infosys, HCL, and many others.

Lean/Six Sigma Implementation Offers Benefits:

  1. Enhance efficiency and effectiveness of the enterprise and IT processes
  2. Cut back general working prices
  3. Enhance buyer expertise
  4. Ship faster outcomes with enterprise worth
  5. Enhance workforce productiveness
  6. Enhance high quality of efficiency of services
  7. Enabled service functionality and stability with operational effectively and management

The bottom-line right here is that Six Sigma together with Challenge Administration can efficiently be utilized in IT initiatives, Automated IT processes, ERP choices/implementation, Information Warehousing, Software program Designing, UI designing, buyer assist operations in all kind of IT firms, BPOs, KPOs, and so on.

The Six Sigma approach will get a thumbs-up by most CIOs. However, it's essential to know that Six Sigma is a system of instruments. There’s no prescribed set. It's important to decide yourself what you wish to carry to your workforce earlier than you select your tools.