The ‘Information Technology Infrastructure Library (ITIL)’ is a set of ITSM practices employed by some of the most prominent organizations in the world, including IBM, HSBC, and even NASA. Originally released as a series of books, ITIL was designed to standardize the procedures for proper IT management, helping businesses to evade the common obstacles to present the excellent quality services possible.
ITIL was first developed in Great Britain almost 20 years ago to generate a set of absolute best practices for utilization in government data centers. Since then, ITIL has been adopted, revised, and developed into a broad framework for directing IT service delivery in organizations of all scales and across industries.
