To achieve the professional designation of PeopleCert ITIL 4 Foundation from the PeopleCert, candidates must clear the ITIL 4 Foundation Exam with the minimum cut-off score. For those who wish to pass the PeopleCert ITIL 4 Foundation certification exam with good percentage, please take a look at the following reference document detailing what should be included in PeopleCert ITIL 4 Foundation Exam preparation.
The PeopleCert ITIL 4 Foundation Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real PeopleCert Certified ITIL 4 Foundation exam. We have designed these resources to help you get ready to take PeopleCert ITIL 4 Foundation exam. If you have made the decision to become a Certified professional, we suggest you take authorized training and prepare with our online premium PeopleCert ITIL 4 Foundation Practice Exam to achieve the best result.
PeopleCert ITIL 4 Foundation Exam Summary:
| Exam Name | PeopleCert ITIL 4 Foundation |
| Exam Code | ITIL 4 Foundation |
| Exam Fee | USD $463 |
| Exam Duration | 60 Minutes |
| Number of Questions | 40 |
| Passing Score | 65% |
| Format | Multiple Choice Questions |
| Schedule Exam | PeopleCert |
| Sample Questions | PeopleCert ITIL 4 Foundation Exam Sample Questions and Answers |
| Practice Exam | PeopleCert Certified ITIL 4 Foundation Practice Test |
PeopleCert ITIL 4 Foundation Syllabus Topics:
| Topic | Details |
|---|---|
| Service management concepts | - Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders? |
| Service value system | - Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance. |
| Four dimensions of service management | - Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes. |
| Guiding principles | - Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4. |
| Service Value Chain | - Understand how the Service Value Chain helps organisations create value by optimising their activities and resources. |
| ITIL practices | - Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users. |
| Continuous improvement | - Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services. |
| Service Level Agreements | - Study the role of SLAs in defining and managing service quality, and the role of service level management in this context. |
| Key metrics and performance indicators | - Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services. |
Both PeopleCert and veterans who’ve earned multiple certifications maintain that the best preparation for a PeopleCert ITIL 4 Foundation professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of PeopleCert ITIL 4 Foundation concepts. When you understand techniques, it helps you retain PeopleCert ITIL 4 Foundation knowledge and recall that when needed.
