PeopleCert ITIL 4 Foundation Certification Exam Sample Questions

ITIL 4 Foundation Dumps PDF, ITIL 4 Foundation Dumps, download ITIL 4 Foundation free Dumps, PeopleCert ITIL 4 Foundation exam questions, free online ITIL 4 Foundation exam questionsYou have to pass the ITIL 4 Foundation exam to receive the certification from PeopleCert. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this PeopleCert ITIL 4 Foundation sample questions. Our Sample PeopleCert ITIL 4 Foundation Practice Exam will give you more insight about both the type and the difficulty level of the questions on the PeopleCert ITIL 4 Foundation exam.

However, we are strongly recommending practice with our Premium PeopleCert Certified ITIL 4 Foundation Practice Exam to achieve the best score in your actual PeopleCert ITIL 4 Foundation Exam. The premium practice exam questions are more comprehensive, exam oriented, scenario-based and exact match of PeopleCert ITIL 4 Foundation exam questions.

PeopleCert ITIL 4 Foundation Sample Questions:

01. Which value chain activity ensures that services in live operation meet agreed specifications and stakeholders' expectations?
a) Engage
b) Plan
c) Deliver and support
d) Obtain/build
 
02. When working on an improvement iteration, which concept helps to ensure that the iteration's activities remain appropriate if circumstances change?
a) Direct observation
b) Feedback loop
c) Analysis paralysis
d) Fixed scope agreed at the start
 
03. Continual improvement is one of the components of the service value system.
In which other TWO ways does continual improvement appear in ITIL 4?
a) As a guiding principle and as a value stream
b) As a dimension of service management and as a practice
c) As a governance activity and as a guiding principle
d) As a value chain activity and as a practice
 
04. Which practice uses pre-defined, standardized procedures so that expected fulfillment times can be clearly communicated to users?
a) Service level management
b) Service request management
c) Incident management
d) Problem management
 
05. What is defined as 'a set of interrelated or interacting activities that transform inputs into outputs'?
a) Process
b) Practice
c) Value stream
d) Service
 
06. According to the 'optimize and automate' guiding principle, what should be done first when optimizing?
a) Ensuring that stakeholders and management are engaged and committed
b) Standardizing practices that have a high potential for automation
c) Securing financial funding for the optimization work
d) Agreeing the context, including the vision and objectives of the organization
 
07. What should be considered as part of the 'partners and suppliers' dimension?
a) The required skills and competencies of teams and individual members of the organization
b) The information created, managed and used in the course of service provision and consumption
c) The level of integration and formality involved in the relationships between organizations
d) The activities, workflows, controls and procedures needed to achieve the agreed objectives
 
08. Identify the missing words in the following sentence.
Under the 'start where you are' guiding principle, an organization should not start from scratch and build something new without considering [?].
a) what new methods could be introduced
b) what is already available to be leveraged
c) which processes should be redesigned
d) what additional measurements are required
 
09. Which ITIL concept provides activities that an organization can combine in different sequences to form value streams?
a) The service value chain
b) The four dimensions of service management
c) The ITIL guiding principles
d) Continual improvement
 
10. The purpose of which value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders?
a) Improve
b) Engage
c) Plan
d) Design and transition

Answers:

Question: 01

Answer: c

Question: 02

Answer: b

Question: 03

Answer: d

Question: 04

Answer: b

Question: 05

Answer: a

Question: 06

Answer: d

Question: 07

Answer: c

Question: 08

Answer: b

Question: 09

Answer: a

Question: 10

Answer: b

If you find any errors or typos in PeopleCert Certified ITIL 4 Foundation sample question-answers or online PeopleCert ITIL 4 Foundation practice exam, please report them to us on feedback@processexam.com

Your rating: None Rating: 4.7 / 5 (591 votes)