To achieve the professional designation of Pega Certified Decisioning Consultant from the Pega, candidates must clear the PCDC Exam with the minimum cut-off score. For those who wish to pass the Pega Decisioning Consultant certification exam with good percentage, please take a look at the following reference document detailing what should be included in Pega PEGAPCDC86V1 Exam preparation.
The Pega PCDC Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real Pega Certified Decisioning Consultant (PCDC) exam. We have designed these resources to help you get ready to take Pega Certified Decisioning Consultant (PCDC) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium Pega Decisioning Consultant Practice Exam to achieve the best result.
Pega PCDC Exam Summary:
| Exam Name | Pega Decisioning Consultant |
| Exam Code | PCDC |
| Exam Fee | USD $175 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Format | Multiple Choice Questions |
| Books / Trainings | Class Schedule |
| Schedule Exam | Pearson VUE |
| Sample Questions | Pega PEGAPCDC86V1 Exam Sample Questions and Answers |
| Practice Exam | Pega Certified Decisioning Consultant (PCDC) Practice Test |
Pega Decisioning Consultant Syllabus Topics:
| Topic | Details | Weights |
| Next-Best-Action Concepts |
- One-to-one customer engagement - Optimize the customer value in the contact center - Essentials of always-on outbound - Define the starting population |
8% |
| Actions and treatments |
- Define and manage customer actions - Present a single offer on the web - Define an action for outbound |
15% |
| Engagement policies |
- Define customer engagement policies - Create an engagement strategy |
13% |
| Contact policy and volume constraints |
- Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound - Add more tracking time periods for contact policies |
13% |
| AI and Arbitration |
- Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
8% |
| Channels |
- Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors |
10% |
| Decision strategies |
- Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments |
25% |
| 1:1 Customer Engagement Optimization |
- Analyze customer distribution using value finder - Run an audience simulation test - Analyze results of simulations using reports - Detect unwanted bias in engagement policies - Analyze the effects of business changes using scenario planner |
8% |
Both Pega and veterans who’ve earned multiple certifications maintain that the best preparation for a Pega PCDC professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of Pega PEGAPCDC86V1 concepts. When you understand techniques, it helps you retain Pega Decisioning Consultant knowledge and recall that when needed.