To achieve the professional designation of Pega Decisioning Consultant from the Pega, candidates must clear the PCDC Exam with the minimum cut-off score. For those who wish to pass the Pega PCDC certification exam with good percentage, please take a look at the following reference document detailing what should be included in Pega Decisioning Consultant Exam preparation.
The Pega PCDC Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real Pega Certified Decisioning Consultant (PCDC) exam. We have designed these resources to help you get ready to take Pega Decisioning Consultant (PCDC) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium Pega Decisioning Consultant Practice Exam to achieve the best result.
Pega PCDC Exam Summary:
| Exam Name | Pega Decisioning Consultant |
| Exam Code | PCDC |
| Exam Fee | USD $175 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Format | Multiple Choice Questions |
| Books / Trainings | Pega Decisioning Consultant 8.4 course |
| Schedule Exam | Pearson VUE |
| Sample Questions | Pega PCDC Exam Sample Questions and Answers |
| Practice Exam | Pega Certified Decisioning Consultant (PCDC) Practice Test |
Pega Decisioning Consultant Syllabus Topics:
| Topic | Details | Weights |
| Next-Best-Action Concepts |
- One-to-one customer engagement - Optimize the customer value in the contact center - Essentials of always-on outbound - Define the starting population |
12% |
| Actions and treatments |
- Define and manage customer actions - Present a single offer on the web - Define an action for outbound |
15% |
| Engagement policies |
- Define customer engagement policies - Create an engagement strategy |
12% |
| Contact policy and volume constraints |
- Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound - Add more tracking time periods for contact policies |
18% |
| AI and Arbitration |
- Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
10% |
| Channels |
- Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors |
10% |
| Decision strategies |
- Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments - Test strategies en masse with simulations |
23% |