ITIL, initially an acronym for Information Technology Infrastructure Library, is the preeminent framework for managing IT service supply around the globe. Examples of IT providers embody centralized company electronic mail and company websites primarily based on back-end IT processes, comparable to server and community administration. By adopting the ITIL framework, firms be sure that their providers are delivered in line with a set of constant, well-defined processes that incorporate greatest practices, leading to a predictable stage of service for customers.
The advantages of ITIL embrace decreased the price of duty growth and deployment, improved buyer satisfaction with service supply, high productiveness from IT personnel, high-quality enhancements, higher administration metrics of providers, and high flexibility in adapting providers to altering enterprise necessities. How can one argue with any of that?