IT Service Management

Difference Between ITIL and PRINCE2 Certification

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What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a set of useful practices for creating and improving an ITSM process. It is intended to help businesses manage risks, increase customer relations, establish cost-effective practices, and create stable IT environments for growth, scale, and change. In short, an ITIL Practitioner is an expert in continuously growing IT service development processes.

ITIL Terminology - E to G

Effectiveness

A measure of whether the objectives of a process, service or activity have been achieved. An effective process or activity is one that achieves its agreed objectives. 

Efficiency

A measure of whether the right amount of resource has been used to deliver a process, service or activity. An efficient process achieves its objectives with the minimum amount of time, money, people or other resources. See also key performance indicator.

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