
This FAQ answers the questions candidates ask most about the PeopleCert ITIL Product (Version 5) exam — what the certification is, who it is for, how the exam is structured, how difficult it is, what it takes to pass, and how to prepare efficiently. Each answer is written to be useful to someone actually planning their study: it explains the exam’s format and published topics, sets out what it takes to pass, and suggests where to focus limited study time. Every answer is grounded in PeopleCert’s official exam information, and the page is revised when PeopleCert updates the exam, so the guidance here stays aligned with the current version rather than an older one.
PeopleCert ITIL Product (Version 5) — Frequently Asked Questions (FAQs)
SECTION A: PeopleCert ITIL Product (Version 5) Certification Overview
Q1. What is the PeopleCert ITIL Product (Version 5) exam?
The ITIL Product (Version 5) exam is PeopleCert's certification exam for the ITIL Product module, a Specialist-level advanced module in the Version 5 ITIL scheme. It examines how to manage digital products across their whole lifecycle, from Digital Product and Service Integration to AI-enabled ways of working. The exam has 40 multiple-choice questions, lasts 90 minutes, is open book, and requires 70% to pass.
Q2. Who should take the PeopleCert ITIL Product (Version 5) exam?