ServiceNow CIS-CSM Certification Exam Syllabus

CIS-CSM dumps PDF, ServiceNow CIS-CSM Braindumps, free CIS-Customer Service Management dumps, Customer Service Management Implementation Specialist dumps free downloadTo achieve the professional designation of ServiceNow Certified Implementation Specialist - Customer Service Management from the ServiceNow, candidates must clear the CIS-CSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Customer Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Customer Service Management Exam preparation.

The ServiceNow CIS-CSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Customer Service Management Implementation Specialist Practice Exam to achieve the best result.

ServiceNow CIS-CSM Exam Summary:

Exam Name ServiceNow Certified Implementation Specialist - Customer Service Management
Exam Code CIS-CSM
Exam Fee USD $450
Exam Duration 90 Minutes
Number of Questions 60
Passing Score Pass / Fail
Format Multiple Choice Questions
Books / Trainings Customer Service Management Implementation
Schedule Exam Webassessor
Sample Questions ServiceNow CIS-Customer Service Management Exam Sample Questions and Answers
Practice Exam ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Practice Test

ServiceNow Customer Service Management Implementation Specialist Syllabus Topics:

Topic Details Weights
Engagement Methodology and Project Planning - Project Phases
- Working with Clients
5%
Customer Service Management System Setup and Configuration - Overview of CSM Application
- CSM in ServiceNow
- CSM Setup
60%
Customer Service Management Integration - Integration Capabilities
- Integration with 3rd Party Systems
10%
CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics - CSM Portals
- Knowledge Management
- Service Catalog
- Communities and Performance Analytics
25%

Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-CSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS-Customer Service Management concepts. When you understand techniques, it helps you retain ServiceNow Customer Service Management Implementation Specialist knowledge and recall that when needed.

Your rating: None Rating: 5 / 5 (78 votes)