There are three key components of quality: Customer, Process, and Leadership. Everything we do to remain a world-class quality company focuses on these three essential elements.Higher quality leads to Satisfied customer and ultimately higher profits.Customer orientation is a desire to produce goods & services that the customer want, and they will be happy to purchase.
Focus on Customer
- Delighting Customers:
Customers are the center of Business: In Six Sigma, customer focus is a top priority. Six Sigma approach- Improve performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. At every point that influences customer perception, we know that just being good is not enough. Delighting our customers is a requirement. Because if we don't do it, someone else will!