IT Service Management (ITSM)

Establish a Career in ITIL with ITIL Foundation Certification

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The ‘Information Technology Infrastructure Library (ITIL)’ is a set of ITSM practices employed by some of the most prominent organizations in the world, including IBM, HSBC, and even NASA. Originally released as a series of books, ITIL was designed to standardize the procedures for proper IT management, helping businesses to evade the common obstacles to present the excellent quality services possible.

ITIL was first developed in Great Britain almost 20 years ago to generate a set of absolute best practices for utilization in government data centers. Since then, ITIL has been adopted, revised, and developed into a broad framework for directing IT service delivery in organizations of all scales and across industries.

The Top 10 Reasons to Earn ITIL Certification

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For years now, ITIL (IT Infrastructure Library) has remained the foundation and industry-standard best practice framework for managing, supporting, and aligning IT Service Management with the requirements of the business. Trademarked by AXELOS, ITIL serves as a governing agent for IT and practices the ITIL Service Lifecycle to plan the entire journey from client demands and requirements through continual development of services.

ITIL Practitioner

ITIL Practitioner dumps PDF, ITIL Practitioner dumps, ITIL Practitioner BraindumpsYou can easily pass ITIL Practitioner Certification with the help of our online practice exam. We are here to help you every step of the way to pass your ITIL Practitioner exam. Our team of experienced and certified professionals with more than 12 years of experience in the field of IT service management (ITSM) has designed practice exam to prepare for ITIL Practitioner certification. They have carefully maintained exam structure, syllabus, time limit and scoring system same as the actual ITIL Practitioner exam. Our ITIL Practitioner question bank contains most frequently asked and real-time case study based questions prepared by collecting inputs from recently certified candidates.

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ITIL Foundation

ITIL Foundation dumps PDF, ITIL Foundation dumps, ITIL Foundation BraindumpsYou can easily pass ITIL Foundation Certification with the help of our online practice exam. We are here to help you every step of the way to pass your ITIL Foundation exam. Our team of experienced and certified professionals with more than 12 years of experience in the field of IT service management (ITSM) has designed practice exam to prepare for ITIL Foundation certification. They have carefully maintained exam structure, syllabus, time limit and scoring system same as the actual ITIL Foundation exam. Our ITIL Foundation question bank contains most frequently asked and real-time case study based questions prepared by collecting inputs from recently certified candidates.

To get familiar with our online ITIL Foundation certification practice exam environment, we invite you to try our sample practice exam to build the trust between us.

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ITIL Terminology - T to W

Technical Management

The function responsible for providing technical skills in support of IT services and management of the IT infrastructure. Technical management defines the roles of support groups, as well as the tools, processes, and procedures required.

Technical Observation (TO)

A technique used in service improvement, problem investigation and availability management. Technical support staff meet to monitor the behavior and performance of an IT service and make recommendations for improvement

Trend Analysis

Analysis of data to identify time-related patterns. Trend analysis is used in problem management to identify common failures or fragile configuration items, and in capacity management as a modeling tool to predict future behavior. It is also used as a management tool for identifying deficiencies in IT service management processes.

ITIL Terminology - P to S

Pareto Principle

A technique used to prioritize activities. The Pareto principle says that 80% of the value of any activity is created with 20% of the effort. Pareto analysis is also used in problem management to prioritize possible problem causes for investigation.

Passive Monitoring

Monitoring of a configuration item, an IT service or a process that relies on an alert or notification to discover the current status.

Performance Management 

Activities to ensure that something achieves its expected outcomes in an efficient and consistent manner.

Plan-Do-Check-Act (PDCA)

A four-stage cycle for process management, attributed to Edward Deming. Plan-Do-Check-Act is also called the Deming Cycle. Plan – design or revise processes that support the IT services; Do – implement the plan and manage the processes; Check – measure the processes and IT services, compare with objectives and produce reports; Act – plan and implement changes to improve the processes.

ITIL Terminology - H to K

Hierarchic Escalation

Informing or involving more senior levels of management to assist in an escalation.

High Availability

An approach or design that minimizes or hides the effects of configuration item failure from the users of an IT service. High availability solutions are designed to achieve an agreed level of availability and make use of techniques such as fault tolerance, resilience and fast recovery to reduce the number and impact of incidents.

Information Security Management (ISM)

The process responsible for ensuring that the confidentiality, integrity, and availability of an organization’s assets, information, data and IT services match the agreed needs of the business. 

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