ISTQB CTEL-TM Certification Exam Syllabus

CTEL-TM dumps PDF, ISTQB CTEL-TM Braindumps, free CTEL-Test Management dumps, Test Management dumps free downloadTo achieve the professional designation of ISTQB Certified Tester Expert Level - Test Management from the ISTQB, candidates must clear the CTEL-TM Exam with the minimum cut-off score. For those who wish to pass the ISTQB Test Management certification exam with good percentage, please take a look at the following reference document detailing what should be included in ISTQB CTEL-Test Management Exam preparation.

The ISTQB CTEL-TM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ISTQB Certified Tester Expert Level - Test Management (CTEL-TM) exam. We have designed these resources to help you get ready to take ISTQB Certified Tester Expert Level - Test Management (CTEL-TM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ISTQB Test Management Practice Exam to achieve the best result.

ISTQB CTEL-TM Exam Summary:

Exam Name ISTQB Certified Tester Expert Level - Test Management
Exam Code CTEL-TM
Exam Fee USD $575
Exam Duration 175 Minutes
Number of Questions 30 (MCQ - Variable - 45 Minutes, Essay - 3 - 90 Minutes)
Passing Score 65
Format Multiple Choice Questions
Schedule Exam Pearson VUE
Sample Questions ISTQB CTEL-Test Management Exam Sample Questions and Answers
Practice Exam ISTQB Certified Tester Expert Level - Test Management (CTEL-TM) Practice Test

ISTQB Test Management Syllabus Topics:

Topic Details

Test Missions, Policies, Strategies and Goals

Mission, Policy, and Metrics of Success - Discuss the quality goals of the organization and define a test team’s mission consistent with those goals
- Define, describe and evaluate test objectives, priorities and test goals that might have long term effects on the software, quality, and dependencies (organizational, economical and technical)
- For a given situation, define effectiveness, efficiency, and satisfaction metrics for the test process, identifying opportunities for improvement
Test Strategies - Analyze a given situation and determine which individual strategies, or blended strategies, are most likely to succeed in that situation
- Analyze a situation in which a given test strategy failed, identifying the likely causes of failure
- For a given situation, create a test strategy document that contains the important elements, enables success factors, and mitigates causes of failure
Alignment of Test Policy and Test Strategy with the Organization - Define, describe, evaluate and improve the test policy and strategy(ies) both long and short term for a company, organization and/or a test team, including process and organization of test, people, tools, system and techniques

Managing the Test Team

Building the Test Team - For a given job opening, evaluate a set of resumés and determine the best candidate
- For a given job opening, devise an appropriate and effective approach to interviewing candidates, and conduct the interview
- Outline the major points of a training program for new people
- List considerations that must be made when terminating an employee or contractor
Developing the Test Team - Discuss the purpose for creating development plans and stating goals and objectives for individual testers
- Review a set of S.M.A.R.T goals for an individual tester to determine if the goals are appropriate based on the tester’s resumé and the organization’s test strategy
- Explain the importance of an individual understanding their role and responsibilities within a test team
- Explain how a particular Myers-Briggs Type Indicator® profile might determine the role assignment for an individual
- Identify areas where a tester should monitor and develop their skills, and select appropriate learning options including training and mentoring
- Conduct a performance review that is targeted to encourage growth in a high performing individual as well as to acknowledge and reward their accomplishments
- Conduct a performance review that is targeted to redirect the efforts of a poor performer to improve performance and to set achievable short term and long term goals
Leading the Test Team - For a given situation, evaluate the information and guidance needed by the test team and determine the most effective method of communication
- Brainstorm on various team-building activities that will help to foster loyalty and trust within the team
- Explain the challenges of motivating a test team, both short term and long term
- Create a plan for team building activities that includes offshore teams and helps improve communication

Managing External Relationships

Types of External Relationships - For a given contract, define the third-party relationship regarding testing responsibilities
Contractual Issues - For a given project with an external vendor, define suitable SLAs
Communication Strategies - Discuss potential communication strategies for a given third party engagement
Integrating from External Sources - Analyze a given project scenario to determine the appropriate level of testing required by the internal test team for a product that has employed a third party for some portion of the development/testing
Merging Test Strategies - Summarize the items that must be considered when merging test strategies with a third party organization
Verifying Quality - Create a set of entrance and exit criteria for a specified third party project scenario

Managing Across the Organization

Advocating the Test Team - Define appropriate steps to take to promote or advocate the test team
- For a given situation, define the quantitative and qualitative benefits of testing and communicate those benefits effectively to project stakeholders
- Give examples of situations in which the Test Manager would need to defend the test team
Placement of the Test Team - Evaluate an organization’s structure, its missions, its products, customers, and users, and its priorities, in order to determine the options for proper placement of the test team within the organization, assess the implications of those options, and create an analysis for upper management of those options
Stakeholder Communication - Communicate effectively with testing stakeholders, including non-test staff, about critical issues related to testing
Creating and Building Relationships - For a given situation, demonstrate how to create and build relationships with other managers and teams
- Explain and give examples of important relationships a Test Manager needs to create in a complex project environment
Advocating Quality Activities Across the Organization - Identify other groups within the organization who are also involved in quality-related activities
Integrating Tools Across the Organization - Define the issues that should be considered when dealing with multi-use tools
- Analyze a proposed change to a multi-use tool and assess the impact on the test organization
- Create a plan for rolling out a new multi-use tool considering all phases of the tool lifecycle
Handling Ethical Issues - Evaluate a given set of behaviors under a given set of circumstances to identify possible ethical issues

Project Management Essentials

Project Management Tasks - For a given project, estimate the test effort using at least two of the prescribed estimation methods
- Use historical data from similar projects to create a model for estimating the number of defects that will be discovered, resolved, and delivered on the current project
- During the project, evaluate current conditions as part of test control to manage, track, and adjust the test effort over time, including identifying any deviations from the plan and proposing effective measures to resolve those deviations
- Evaluate the impact of project-wide changes (e.g., in scope, budget, goals, or schedule); identify the effect of those changes on the test estimate
- Using historical information from past projects and priorities communicated by project stakeholders, determine the appropriate trade-offs between quality, schedule, budget, and features available on a project
- Define the role of the Test Manager in the change management process
Project Risk Management - Conduct a risk assessment workshop to identify project risks that could affect the testing effort and implement appropriate controls and reporting mechanisms for these testrelated project risks
Quality Management - Define how testing fits into an organization’s overall quality management program

Test Project Evaluation and Reporting

Tracking Information - For a given level of testing determine the most effective metrics to be used to control the project
Evaluating and Using Information - Internal Reporting - Create an effective test results report set for a given project for internal use
Sharing Information - External Reporting - Create an accurate, comprehensible and audience-appropriate test status dashboard
- Given a specific project and project team, determine the proper level and media for providing weekly test reports
Test Results Reporting and Interpretation - Given a particular lifecycle, project, and product, design appropriate test results reporting processes and dashboards, including metrics, taking into account the information needs and level of sophistication of the various stakeholders
- Analyze a given test situation during any part of the test process, including appropriate qualitative interpretation, based on a given test dashboard and set of metrics
Statistical Quality Control Techniques - Explain why a Test Manager would need to understand basic quality control techniques

Testing Considerations for Domain and Project Factors

Test Management Considerations for Lifecycle Models - Evaluate and report advantages and disadvantages associated with each lifecycle model in given situations
- Describe the concepts usually found in agile projects which may influence the testing approach
Managing Partial Lifecycle Projects - Compare the various partial project types, discussing the differences between these projects and pure development projects
Release Considerations - Analyze the business context with respect to deployment, installation, release management, and/or product roadmap and determine the influence on testing

Evaluating Effectiveness and Efficiency

Effectiveness, Efficiency and Satisfaction Metrics for the Test Process - Explain the purpose of tracking effectiveness, efficiency and satisfaction metrics and give examples that would apply to a test project
Effectiveness, Efficiency and Satisfaction Metrics for the Test Policy Objectives - For a given test policy, define, evaluate, and report effectiveness, efficiency, and satisfaction metrics
Project Retrospectives - For a given completed project, manage a project retrospective, analyze data gathered during the project retrospective, and formulate plans for improvement

Both ISTQB and veterans who’ve earned multiple certifications maintain that the best preparation for a ISTQB CTEL-TM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ISTQB CTEL-Test Management concepts. When you understand techniques, it helps you retain ISTQB Test Management knowledge and recall that when needed.

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