ServiceNow CIS-SM Certification Exam Sample Questions

CIS-SM Dumps PDF, Service Mapping Implementation Specialist Dumps, download CIS-Service Mapping free Dumps, ServiceNow Service Mapping Implementation Specialist exam questions, free online CIS-Service Mapping exam questionsYou have to pass the CIS-SM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow Service Mapping Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - Service Mapping Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-Service Mapping exam.

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ServiceNow Service Mapping Implementation Specialist Sample Questions:

01. Which measurable KPI improvements are common after successful Service Mapping?
(Choose two)
a) Reduced service outages
b) Faster service recovery times
c) Decreased licensing costs
d) Enhanced user satisfaction
 
02. When assessing security requirements for Service Mapping, which considerations are essential?
(Choose three)
a) MID Server security
b) User access to service maps
c) Data encryption standards
d) Knowledge article categorization
 
03. In the context of Service Mapping, which benefit does shared service licensing provide?
a) Reduces licensing costs by covering multiple services.
b) Assigns more users to MID Servers.
c) Speeds up the incident management process.
d) Streamlines knowledge base article creation.
 
04. Which operational improvements are expected after implementing Service Mapping?
(Choose two)
a) Enhanced incident tracking
b) Greater visibility of service dependencies
c) Automated compliance checks
d) Improved change management
 
05. What function does the CMDB Health Dashboard serve?
a) Tracks user activity in the CMDB.
b) Provides insights into the overall health of the CMDB, including completeness and compliance.
c) Controls access to configuration data.
d) Configures the CMDB discovery process.
 
06. To map incoming events to alerts effectively, which settings are typically configured?
(Choose two)
a) Alert Severity
b) Event Mapping Rules
c) ECC Queue
d) CI Binding
 
07. What is the purpose of Alert Rules in ServiceNow’s Event Management?
a) To automate alert creation based on event thresholds.
b) To restrict user access to event data.
c) To categorize incidents by severity.
d) To define the data storage format for alerts.
 
08. During the Discovery Process Flow, what is the function of the Identification phase?
a) To assign the correct user permissions.
b) To uniquely identify and reconcile discovered devices with existing CIs using identifiers.
c) To create relationships between CIs.
d) To troubleshoot discovery errors.
 
09. Which elements should be evaluated when determining Service Mapping readiness?
(Choose three)
a) Licensing requirements
b) Supported applications
c) CI workflow configuration
d) Service definition
 
10. When troubleshooting a Service Mapping process flow, which logs are helpful for identifying issues?
(Choose two)
a) MID Server logs
b) Access Control logs
c) Discovery Log
d) Incident Log

Answers:

Question: 01
Answer: a, b		 Question: 02
Answer: a, b, c		 Question: 03
Answer: a		 Question: 04
Answer: b, d		 Question: 05
Answer: b
Question: 06
Answer: b, d		 Question: 07
Answer: a		 Question: 08
Answer: b		 Question: 09
Answer: a, b, d		 Question: 10
Answer: a, c

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