ServiceNow CIS-SM Certification Exam Sample Questions

CIS-SM Dumps PDF, Service Mapping Implementation Specialist Dumps, download CIS-Service Mapping free Dumps, ServiceNow Service Mapping Implementation Specialist exam questions, free online CIS-Service Mapping exam questionsYou have to pass the CIS-SM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow Service Mapping Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - Service Mapping Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-Service Mapping exam.

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ServiceNow Service Mapping Implementation Specialist Sample Questions:

01. A change manager asks why the map of the payments service, built with top-down pattern-based mapping, can be relied on when approving change risk, while a map assembled from observed network connections is treated as provisional.
Which property of top-down pattern-based mapping supports that reliance?
a) Connections are proposed from the resource tags on the hosts.
b) Connections are read by the pattern from the configuration of the running processes, so a rerun reproduces them.
c) Connections are taken from the CI relationships that Discovery already created for those hosts, so nothing new is asserted.
d) Connections are inferred from the volume of traffic observed between the hosts, so the relationships that carry the most traffic are ranked highest.
 
02. A CMDB de-duplication task lists two Linux server CIs as duplicates. One is referenced by open incidents and by several relationships in a mapped service; the other was created last night by an import.
Which two steps does resolving this task properly involve?
(Choose two.)
a) Choosing which CI survives, since the task records a decision the engine will not make for you.
b) Confirming that the two records really do describe one server.
c) Deleting the newer CI straight from the list view, so that the incident references on the older one stay attached.
d) Adding a reconciliation rule so that only one source may write to the class.
 
03. A governance standard requires a business criticality attribute on every application CI and on no other CI type. The estate's application CIs sit in a dozen classes that extend Application [cmdb_ci_appl], and further classes will be added as new products are onboarded.
Where should the team define the attribute in CI Class Manager?
a) On the base Configuration Item class, so that other CI types can adopt the standard later.
b) On a new class created for the standard and related to the application classes.
c) On each of the twelve classes, so that a class can decline the attribute where it does not apply.
d) On the Application class, which every application class extends.
 
04. A mapped service shows an application server and the database it reads. When the database CI is taken down in a change, impact does not reach the business service. The relationship record was created with the database as the parent and the application as the child, using the relationship type Depends on::Used by.
What corrects the impact calculation?
a) Swap the parent and the child on the relationship, so the application depends on the database.
b) Reclassify the database CI so the impact rules for its class apply.
c) Change the operational status on the database CI, so that impact calculation includes it in the service.
d) Recalculate the CMDB Health correctness score for both CIs.
 
05. A program plan proposes mapping all 1,400 application services in the estate with top-down pattern-based mapping in phase one, on the grounds that it is the most accurate method and that a single standard is easier to govern.
What is the strongest objection to that plan?
a) Top-down maps must be rebuilt by hand after every application patch, because the pattern reads the version from the host.
b) Top-down mapping needs an entry point, credentials and pattern coverage for every application in each path, so effort grows service by service and the critical ones queue behind the rest.
c) Top-down mapping cannot represent a service shared by several applications.
d) Top-down mapping records a relationship only between CIs already in the CMDB, so an application service containing an undiscovered host, database or queue is skipped silently.
 
06. A team creates a custom class extending Application [cmdb_ci_appl] for an in-house product and defines no CI identifier for it. Discovery begins sending payloads for CIs of that class.
How does the Identification and Reconciliation Engine identify them?
a) It rejects the payloads with an identification error.
b) It matches on sys_id until an identifier is defined for the class.
c) It creates a new CI for each payload discovery sends, because a class that defines no identifier cannot be matched.
d) It uses the identifier defined on the nearest ancestor class that has one, so the payloads are matched on the Application class criteria.
 
07. An implementer needs a report listing every dependency edge behind the mapped services, giving each pair of CIs and the relationship between them.
Which table holds those records?
a) The Application class table, cmdb_ci_appl, which carries each application's own related items.
b) The base configuration item table, cmdb_ci.
c) The CI relationship table, cmdb_rel_ci.
d) The relationship type table, cmdb_rel_type, which defines each pair's wording.
 
08. Before committing an in-house application to top-down pattern-based mapping, an implementer has to confirm that the method can run against it at all.
Which two conditions must hold?
(Choose two.)
a) Credentials that let the MID Server read each host's processes and configuration.
b) The CMDB Health completeness score exceeds the target.
c) A custom pattern is written for each application, since out-of-box patterns are not reusable.
d) An entry point is defined for the service, so that the traversal has a starting CI from which to work down.
 
09. The CI identifier for a server class has two identifier entries: serial number at the higher priority and name at the lower. A payload arrives carrying both attributes. The serial number matches one existing CI, and the name matches a different existing CI.
What does the engine do with that payload?
a) It updates both CIs with the incoming attributes.
b) It merges the two CIs and logs the outcome as a reclassification.
c) It updates the CI matched on name, because the name entry is evaluated last and its result supersedes the earlier match.
d) It updates the CI matched on serial number, because a match at the higher-priority entry ends the lookup.
 
10. Traffic-based mapping was enabled for a service whose pattern could not parse its connections. The resulting map added edges to a backup server, two monitoring collectors, a log forwarder and an authentication directory, alongside the database the application reads from.
What does this outcome tell the implementer about the method?
a) It ranks the connections it finds by data volume, so a low-volume application dependency is dropped in favor of the monitoring and backup traffic.
b) It requires the entry point to be defined before the connection phase can filter its results.
c) It reports the connections a host actually made, and cannot separate an application dependency from traffic incidental to it.
d) It collects connections only while the pattern is in debug.

Answers:

Question: 01
Answer: b		 Question: 02
Answer: a, b		 Question: 03
Answer: d		 Question: 04
Answer: a		 Question: 05
Answer: b
Question: 06
Answer: d		 Question: 07
Answer: c		 Question: 08
Answer: a, d		 Question: 09
Answer: d		 Question: 10
Answer: c

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