ServiceNow CIS-ITSM Certification Exam Sample Questions

CIS-ITSM Dumps PDF, IT Service Management Implementation Specialist Dumps, download CIS-IT Service Management free Dumps, ServiceNow IT Service Management Implementation Specialist exam questions, free online CIS-IT Service Management exam questionsYou have to pass the CIS-ITSM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow IT Service Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - IT Service Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-IT Service Management exam.

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ServiceNow IT Service Management Implementation Specialist Sample Questions:

01. A service desk analyst must be able to view all services and service offerings in Service Portfolio Management, without the ability to edit them.
Which role meets this requirement?
a) service_editor
b) portfolio_admin
c) service_viewer
d) service_author
 
02. A customer wants resolved incidents to close automatically after 10 days instead of the current interval.
Where does the administrator change this setting?
a) Incident > Administration > Incident Properties
b) Service Level Management > SLA > SLA Definitions
c) System Policy > Rules > Assignment
d) System Scheduler > Scheduled Jobs, on the Autoclose Incidents job
 
03. An administrator builds a change request template that must create two change tasks. The first change task template is already linked as a child of the change request template.
How is the second change task template added under the same parent?
a) Set the Link element on the change request template to the second change task template
b) Set Next Related Child Template on the first change task template to the second one
c) Set Next Related Template on the top-level change request template to the second one
d) Set Next Related Template on the first change task template to the second one
 
04. A configuration manager is explaining how change requests relate to CIs in the base system.
Which three statements are true?
(Choose three.)
a) Multiple affected CIs can be associated with one change request
b) A change request can reference only the single CI in its Configuration item field
c) The Impacted Services/CIs related list lists services and CIs impacted by the change's affected CIs
d) The CI's managing user is added as an approver of every change that references the CI
e) CIs selected from a CI class list can be added to a new or an existing change request
 
05. A newly configured instance uses Service Mapping. A CI that belongs to an application service is changed with no open change request covering it, yet no unauthorized change request is created.
What is the most likely cause?
a) The ci.change.unplanned business rule creates normal changes, which are filtered out
b) The Notification ignores period is still at its 1-day default
c) The CI class needs the Principal Class flag
d) The Enable event processing property is still at its default value of false
 
06. An incident manager asks what the service desk gains from a mature Problem Management process.
Which two benefits does Problem Management provide to Incident Management?
(Choose two.)
a) Permanent fixes reduce the number of future incidents
b) Documented workarounds help agents resolve related incidents quickly
c) A problem is created automatically whenever several users report the same incident
d) Incident managers approve each problem investigation before it starts
 
07. A customer wants employees to report issues through the Service Catalog so that each submission creates an incident record rather than a requested item.
Which Service Catalog capability provides this?
a) Execution plans
b) Content items
c) Record producers
d) Order guides
 
08. A change manager is configuring a new Change model and must declare the state in which changes using the model are executed.
Which Change Model form field is used?
a) Record Preset
b) Implementation states
c) Default Change Model
d) Advanced Security
e) State field
 
09. An administrator enables Problem Management models and reviews the models that are provided before building any custom model.
Which problem model replicates the non-model base problem life cycle?
a) Root cause analysis
b) Major problem
c) Standard
d) General
 
10. CMDB 360 is enabled and captures discovery source data for CMDB classes. The team now also wants CMDB 360 data for records in non-CMDB tables that are processed by IRE.
Which property must be set to true?
a) glide.identification_engine.multisource_enabled
b) glide.identification_engine.multisource_non_cmdb_ci_enabled
c) glide.identification_engine.populate_sys_rel_source
d) glide.identification_engine.multisource_cmdb_ci_enabled

Answers:

Question: 01
Answer: c		 Question: 02
Answer: a		 Question: 03
Answer: d		 Question: 04
Answer: a, c, e		 Question: 05
Answer: d
Question: 06
Answer: a, b		 Question: 07
Answer: c		 Question: 08
Answer: b		 Question: 09
Answer: d		 Question: 10
Answer: b

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