ServiceNow CIS-ITSM Certification Exam Sample Questions

CIS-ITSM Dumps PDF, IT Service Management Implementation Specialist Dumps, download CIS-IT Service Management free Dumps, ServiceNow IT Service Management Implementation Specialist exam questions, free online CIS-IT Service Management exam questionsYou have to pass the CIS-ITSM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow IT Service Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - IT Service Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-IT Service Management exam.

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ServiceNow IT Service Management Implementation Specialist Sample Questions:

01. Conflict detection in change management can identify conflicts from which of the following reasons?
a) The change schedule is during blackout periods
b) The CI is not in the maintenance window
c) Existing scheduled changes to the CI
d) The change scheduled is outside of business hours
e) The changes schedule does not give appropriate lead time
 
02. Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?
a) Assignment Group
b) Support Group
c) Change Control
d) Managed By
 
03. Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?
a) Knowledge Use [kb_use]
b) Knowledge Feedback [kb_feedback]
c) Knowledge [kb_knowledge]
d) Knowledge Search Log [ts_query_kb]
 
04. What can you use to explore the CMDB hierarchy and table definitions?
a) CI Manager
b) CMDB Manager
c) CMDB Schema
d) CI Class Manager
 
05. How to modify the attributes copied from a problem into a change when creating a change from a problem?
a) Modify the "com.snc.change.copy_from_from.attributes" property in Change properties
b) Modify the "com.snc.change.create_from_problem.attributes" property in Change properties
c) Modify the UI Action script that is used to create change
d) Modify the "com.snc.problem.create_change.attributes" property in Problem properties
 
06. In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
a) The incident is automatically moved to a Closed state
b) A notification is sent to the Assignment Group manager requesting review of the incident record
c) A notification is sent to the Assigned to user requesting a review of the incident record
d) A post incident report is automatically created
 
07. On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
a) Submission of an incident by the same Caller with an identical short description
b) Assignment group changes from Service Desk to Software Group
c) Update to an associated problem record
d) State changes from Resolved to On Hold
 
08. What data import feature should be used when importing Configuration Item data for services and servers?
a) Import Maps
b) Data Mapper
c) Transform Maps
d) Cascade Variable Maps
 
09. In the Content item, what is the "Catalog content" option in "Content type" used for?
a) Grouping more than one catalog item in one request
b) Cross-reference among catalogs
c) Reference to a catalog item that doesn't have a record producer linked to it
d) To show an article about a specific catalog item
 
10. When creating a problem record from an incident record, which element defines the field mapping between the two?
a) Create Problem UI action
b) ProblemUtils script include
c) Problem created from Incidents system property (com.snc.problem.create_from_incident.attributes
d) ProblemV2Util script include

Answers:

Question: 01
Answer: a, b, c
Question: 02
Answer: b
Question: 03
Answer: a
Question: 04
Answer: d
Question: 05
Answer: c
Question: 06
Answer: a
Question: 07
Answer: d
Question: 08
Answer: c
Question: 09
Answer: b
Question: 10
Answer: c

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