01. A company is replacing its payroll system. The acceptance team was formed by merging staff from the finance and HR departments with an external test group. The members agree on the go-live objective and there are no open conflicts. However, testers keep sending questions to the wrong people, business representatives do not know which analyst owns which pay rules, and nobody has noticed that both departments already maintain overlapping test data for year-end processing.
Which accomplishment should the business analyst and the test lead target FIRST with a workshop or serious game?
a) Defusing major problems through principled negotiation between the finance and HR representatives
b) Agreeing on what the go-live should achieve and on the milestones that lead to it
c) Routing all questions through the test lead instead of members coordinating directly with each other on pay rules
d) Getting members to know and understand each other: who's who, their roles and the areas they have in common
02. A field-service company's project manager wants to cut the reviews of acceptance criteria, acceptance test cases and test reports from the plan, arguing that the acceptance tests will find any problems anyway. The test lead objects.
Which argument BEST supports applying quality assurance to acceptance testing activities?
a) High quality acceptance tests are crucial to manage the business risks of defects escaping to production
b) Reviews guarantee that no defect remains in the system at the moment it is released to production
c) Reviews can replace test execution and allow the acceptance test campaign to be cut short
d) Reviews let the testers take over the business analyst's analysis of defect impact
03. A municipality is introducing a new waste-collection scheduling app. In refinement meetings, the drivers' supervisors nod along but rarely comment. Later, several of them privately tell the tester they fear the new route assignments will not work on narrow streets, and that raising this in front of the project sponsor might look disloyal. The acceptance criteria for route assignment are about to be finalized.
Which approach BEST fits this situation?
a) A principled negotiation session in which the sponsor and the supervisors bargain over which route rules to keep
b) A workshop using role play, in which supervisors act out route scenarios and voice concerns in a safe setting
c) An anonymous survey sent to the supervisors after the acceptance criteria are signed off
d) A vision workshop to define the release milestones and the people and means needed to reach each one, including route planning staff
04. A retail chain is migrating its loyalty program to a new platform. The business rule says points are earned per whole currency unit spent, rounded down. Acceptance tests show that the new platform rounds to the nearest unit, so some purchases earn one extra point.
How should the business analyst and tester analyze the business impact of this defect?
a) Set the priority to low
b) Explore the incorrectly implemented rule and analyze the defect's priority from a usage point of view
c) Take the technical severity the developer assigned to the rounding function and use it as the defect's priority
d) Postpone any priority decision until the developers have traced the root cause of the rounding error in the code
05. A veterinary clinic chain is modeling its lab-test process in BPMN for acceptance testing. After the task "Send sample to lab", the process must wait until the lab result arrives; only then does the task "Review result" start. The business analyst wants this waiting point to appear in the flow between the two tasks.
Which BPMN element BEST represents the arrival of the lab result?
a) A parallel gateway that splits the flow after the sample is sent to the lab
b) An intermediate event in the flow between the two tasks, marking the result's arrival
c) An annotation attached to the review task saying that the result must arrive first
d) A start event placed between the two tasks for the lab result
06. Acceptance testing of a municipal waste-collection scheduling app is complete. The test summary report shows that the necessary pre-defined level of quality has been reached and that no open defects need special handling.
Which release outcome does this report support?
a) Release as is, rolled out without restrictions
b) Rejection until critical defects are fixed and re-tested
c) Release with reservations, with known errors communicated to users
d) Replacement of the roll-out by an alternative solution
07. For a field-service dispatch system, the business analyst drafts a DMN decision table for the rule that sets a job's urgency. The draft contains:
- Information item name: Job urgency
- Input clauses: Customer tier; Fault type
- Rules: six combinations of customer tier and fault type
- Annotation clauses: none
Which element must be added for this to be a complete DMN decision table?
a) An annotation clause explaining the purpose of each rule
b) A third input clause, making at least three inputs in the table
c) An output clause, with an output for each rule
d) A BPMN exclusive gateway placed in front of the table for each rule
08. For a retail loyalty-program migration, the product owner asks the business analyst and tester two questions before the go-live decision: which acceptance criteria have no test case yet, and which test cases no longer relate to any acceptance criterion after recent story changes.
Which QA activity answers BOTH questions? c
a) Coverage analysis based on bi-directional traceability between criteria and test cases
b) Exploratory sessions chartered on each changed story to find untested behavior
c) Forward traceability from each acceptance criterion to its test cases, checked for completeness
d) A review of the acceptance criteria for clarity, consistency and measurable pass/fail criteria
09. The acceptance test cases for a municipal waste-collection app are under review. Each acceptance criterion of the pickup-scheduling story has at least one test case. The business process model, however, includes a path for rescheduling a missed pickup, and a business rule moves collections that fall on public holidays; no test case exercises either. The risk register rates missed pickups as a high business risk.
Which review finding is valid?
a) The test cases are complete and no further test cases are needed
b) The test cases should be reduced to the high-risk missed-pickup path, as also covering each criterion creates redundant tests
c) The holiday rule should be checked in a DMN review by the business analyst, as rules are not covered by acceptance tests
d) The test cases cover the criteria but must also cover the business processes, business rules and business risks, so tests are missing
10. The acceptance test summary report for a payroll system replacement shows the following:
- All pay-run, tax and payslip features passed their acceptance tests.
- Two minor defects remain in report formatting; each has a documented work-around.
- The retroactive pay adjustment feature has an open defect that produces incorrect back-pay amounts. It represents an important business risk, has no work-around, and the feature can be switched off without affecting the other features.
Which release outcome is MOST appropriate?
a) Release with reservations: communicate the work-arounds and exclude retroactive pay adjustment from roll-out
b) Release with reservations: roll out every feature and give the support team a manual back-pay calculation work-around
c) Reject the system until every open defect, including the minor formatting ones, is fixed and re-tested, then roll out
d) Release as is and roll out every feature without restrictions