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Passing the ServiceNow Certified System Administrator (CSA) exam proves you can run a ServiceNow instance; it does not choose your next job for you. The credential opens administrator, senior administrator and consultant roles, and it is the usual first step towards the developer and implementation specialist exams. This guide sets out the roles, the next exam by job, a 90-day learning plan and a 12-month route.

The old advice for this topic was a four-step story: get a degree, take courses, get a job, keep learning. It is not wrong, but it stops exactly where a CSA holder starts. Most people reading about the CSA already work near ServiceNow. They have a login, a few months of tickets and a manager who has just asked whether they plan to certify. What they need is a map of what happens after the pass email arrives.

That map is what follows. It is written for people who are studying for CSA now, people who passed recently and are wondering what to do with it, and team leads deciding which certification to fund next. Exam facts appear once, in the table below; everything else is about where the credential can take you and how to spend the months after it.

What does the CSA ask of you, and what does it cost?

Before you plan the next move, be sure of the one you are making now. The figures below come from our exam records, and the exam's scope is set by the blueprint that ServiceNow publishes on its own site.

A popular belief says the PSPO I is a test of writing good user stories. It is not. Scrum.org's Professional Scrum Product Owner I assessment checks whether you understand how a Product Owner maximizes value inside Scrum. You get 80 questions, 60 minutes and a pass mark of 85%, the fee is $200 USD per attempt, no course is required, and the certification never needs renewing.

That belief matters because it shapes how people study. Candidates who prepare by polishing backlog-writing technique often walk into questions about empiricism, Sprint cancellation, stakeholder influence and forecasting, and discover that the assessment is really about accountability and judgement. This page was first written several years ago and has been rebuilt around the assessment Scrum.org runs today, with every detail checked on Scrum.org's own pages in September 2026. It covers what the certification proves, how the test is set up, the focus areas and topics behind the questions, the Product Owner rules that trip people up, a four-week preparation route and a plan for the sixty minutes themselves.

Updated on 1 October 2026. What’s new: prerequisites corrected: ServiceNow now lists CIS Data Foundations as required before you register, and the exam is booked through Pearson VUE.

CIS-ITSM stands for ServiceNow Certified Implementation Specialist - IT Service Management. The exam has 60 multiple-choice questions, runs 90 minutes, costs USD $450 and reports only Pass or Fail. Three quarters of the marks come from three areas: Incident, Change, and Service Catalog and Request Management, at 25 percent each. This guide covers all six domains, the prerequisite and a study plan.

The credential is for people who set up ServiceNow ITSM for an organisation rather than just use it: consultants, partner engineers and senior platform owners who decide how incidents are prioritised, how changes are approved and how requests are fulfilled. The exam is therefore less about where a button is and more about which configuration choice fits a described business situation.

One detail changed since this article was first written. ServiceNow now asks candidates to hold the Data Foundations credential before they register, and exams are booked through Pearson VUE. The sections below explain both, and they show where to confirm the details yourself before you spend USD $450.

The PeopleCert PRINCE2 Foundation (6th Edition) Level provides an introduction to the PRINCE2 methodology and terms.

With PeopleCert PRINCE2 Foundation (6th Edition), you get an introduction to the PRINCE2 method. It is intended to equip you with sufficient knowledge and understanding, to the PRINCE2 way well enough to work effectively with, or as a member of, a project management team working within an environment promoting PRINCE2. The Foundation certification is also a requirement for the Practitioner certification.

What Is Included in PeopleCert PRINCE2 Foundation (6th Edition)?

The PeopleCert PRINCE2 Foundation (6th Edition) Certification is suitable for individuals who want to show they have enough knowledge of the PRINCE2 methodology and can work effectively as part of a team or project management team within a PRINCE2 supporting environment.

The PeopleCert PRINCE2 Foundation (6th Edition) Certificate is also a prerequisite for individuals wishing to obtain the PRINCE2 Practitioner or the PRINCE2 Agile certification.

PRINCE2 provides an effortlessly scalable and straightforward method for the management of all types of projects. This method is the de-facto model for Project Management and is practiced worldwide. PRINCE2 (PRojects IN Controlled Environments) provides standard processes, management products, roles, and language for use throughout an organization’s projects.

Updated on 23 September 2026. What’s new: the robotics exam is now PEGACPRSAV25 for Pega Robotic Automation R25, with 60 questions in 90 minutes and a 65% pass mark.

Pega rebuilt Robot Studio for its R25 release, and the Certified Pega Robotics System Architect exam moved with it. The current exam is PEGACPRSAV25, written against Pega Robotic Automation R25: 60 questions, 90 minutes, a 65% pass mark and a USD $190 fee per attempt. If you last looked at this credential when Pega wrote it PCRSA and Robot Studio ran inside Microsoft Visual Studio, the study path has changed underneath you.

This guide covers the exam as Pega runs it today, checked in September 2026. It sets out the nine topic areas and how they are weighted, the logistics you need before you book a seat, a four-week plan that fits around a working week, and the errors that quietly cost marks on the day.

What changed for CPRSA candidates when Pega Robotics moved to R25?

Pega Academy still carries two robotics exam pages, and the gap between them explains most of the confusion candidates meet. The older page describes exam code PEGAPCRSA80V1_2019, the Version 8 exam that people sat when Robot Studio was a plug-in hosted inside Microsoft Visual Studio. The page reached from the certifications list describes PEGACPRSAV25, and that one applies to Pega Robotic Automation R25. Notice which acronym each code carries: the retired code spells PCRSA, the current one spells CPRSA. Job adverts, forum threads and older blogs still use the earlier spelling, so both names point at the same career path.