Information Technology Infrastructure Library (ITIL) is one of the most popular and broadly used approaches all over the globe. ITIL is a globally recognized set of the best in class management practices. ITIL certification will take you within the well-defined procedures, policies, and process to make sure that you can offer effective IT Service Management (ITSM). For businesses, this means a higher success rate and the strength to provide better services to the clients. As more organizations understand the benefits of ITIL management, the requirement for ITIL certified professionals is increasing fast in almost all the business sectors including e-commerce, education, and healthcare, etc.
If you are planning to get ITIL certified, there are some ways in which the certification can help improve your management skills. Before talking about how the certification can benefit, let us first have a look at the difference between projects and services.
Projects vs. Services
A service is a constant process with just a start date but no probable date of fulfillment. It is supposed to be applied as long as it is needed. As there is no particular product formed, the service result is not unique, and it is majorly concentrated on managing the current state of affairs.
On the other hand, a project is temporary. It has a date when it starts and a date when it ends. Moreover, even the outcome of a project is a unique product.
Role of ITIL in Project Management
ITIL is a certification on services, so it is logical to believe that IT professionals in the service business would subscribe to it? Not actually!
The world is flattening; products which are outcomes of projects require servicing, and the period where services carried over after a project has completed is a thing of the past. These days, the scope of project planning increases to services as well -- how the product would be maintained and what the limits would be. Projects and services are running companies hand in hand, and this is the way of the future.
ITIL is definitely the unique standard for services. It is getting popularity by the day, people in the service industry have hopped onto the bandwagon, and we are beginning to see project managers especially show interest in learning the differences, and leveraging ITIL for a favorable outcome on their projects.
Benefits of Getting ITIL Certification
ITIL certification help professionals learn how services are formed, the various designing aspects, transition, operations, and the amendments that can be executed. The different stages of project management are planning, initiation, monitoring, execution, and controlling. The same steps are offered by ITIL too. The project outcome often acts as a feeder to the services.
Moreover, while the product leads to the demand of services, it is essential to ensure that service strategizing and planning is done throughout the phase of the project itself to efficiently predict the issue that might occur and take remedial actions if needed. It is with the help of hiring ITIL certified professionals that companies can adequately combine the products with services. Other ways in which ITIL can help:
Effective delivery of services: With the rising competition, it is now very essential for professionals and organizations to look for smarter ways to work. Even when a professional is preparing for ITIL foundation certificate, he/she will get to understand many ways in which they can develop their skills and the way they work. This inspires them to try their learning in the real world and provide to the improvement initiatives and service delivery.
Understand shifting customer behavior: The methodology of ITIL has outlined in a way that it motivates the professionals to study new approaches to help improve customer satisfaction. The certification allows professionals focus on customer demands and the experience of the users rather than converging on technological problems during customer engagement. For a business, this means better understanding of the change in client response and changing their reactive culture into a culture that is proactive.
Increases confidence: Service delivery majorly depends on the people engage in the service management team. It is crucial for the team to have the right set of skills, knowledge, and competencies to support a project reach a successful conclusion. With the help of ITIL foundation certificate and other advanced certifications, professionals can increase their confidence which can assist them to offer excellent service delivery to the customers.
- Withstanding Industrial Downturns: One of the most major reasons why employers prefer hiring professionals with ITIL certification is their expertise to drive the organization through tough financial situations. The ITIL training helps in enhancing the business-oriented skills of the professionals, especially when an organization is undergoing financial or when there is an economic slowdown in the industry. The certification also qualifies them to upgrade the operating efficiency even with reduced resources.
Apart from improving their management skills, the ITIL certification also helps a professional in many other ways like a higher salary, worldwide recognition of the qualification, and employment opportunities at worthier companies. The certification will not only benefit you be better at the management job but will also significantly advance your career as increasing number of organizations, especially the ones in the IT sector are now implementing ITIL.
ITIL Certification: Is It For You?
Numerous organizations globally are adopting time-tested ITIL framework; so, the job trends make ITIL Certification a smart choice for IT services professionals. ITIL certification is designed to benefit -
- IT service management professionals willing to update their skills
- Professionals engaged in a business sector but planning to move a company providing IT services.
- IT consultants
- Mid-level & senior-level IT professionals.